Your information

Privacy Policy

How information is handled through Overseascitizens, part of the HPC Consultancy network.

Last updated:

Who this policy covers

This policy explains how HPC Consultancy handles information through Overseascitizens. It covers this website’s enquiries, contact widget, booking feature and website measurement. Use the contact details below for privacy questions or requests.

Information you provide

  • Contact forms: your name, country, email address, phone number, message and the page from which you enquire.
  • Live Message: contact details, your message, the page you are viewing and any contact preferences you select.
  • Bookings: details you provide through the embedded Calendly service when arranging a conversation.

Please share only what is needed for your enquiry. Avoid including passwords, payment card details or sensitive personal information in general message fields.

Website usage and technical information

Website requests can include your IP address, browser and device information. When our website analytics is enabled, it records page visits, visitor/session identifiers, referrers, interactions such as link clicks and scrolling, and enquiry conversions. Technical data also helps distinguish automated traffic and investigate website problems.

Google measurement and advertising tags are included on this website. Third-party services can receive technical information when they load. See our Cookie Policy for more about these services and available controls.

How we use information

  • Respond to enquiries and use the contact preferences you provide.
  • Discuss relevant services, articles and opportunities, and arrange conversations.
  • Operate and secure website features and limit repeated form submissions.
  • Understand website use and assess how visitors find and interact with our content.

Enquiries and Live Message submissions are stored in our website system and used for email notifications to the team handling them.

Reasons for processing

Handling a service enquiry may involve taking steps at your request before an agreement or performing an existing agreement. Responding to general questions, administering the website and preventing abuse involves our interests in providing support and protecting the service. Other processing may be needed to meet applicable legal obligations. Where processing relies on consent, you may withdraw it by contacting us; withdrawal does not affect earlier lawful processing.

Service providers and external websites

Website hosting, database and email providers handle information needed to operate the website and deliver notifications. Calendly handles information entered in its booking calendar. Google services handle information according to the tags and services loaded on the website.

Read Calendly’s Privacy Notice and Google’s Privacy Policy for their practices. Opening WhatsApp, social-media or other external links takes you to providers with their own policies.

Storage, retention and international services

Information may be held in the website database, notification emails and associated backups. Retention depends on the purpose of the record, whether an enquiry leads to an ongoing service, and applicable record-keeping requirements. Cookie lifetimes are described separately in the Cookie Policy; deleting a cookie does not delete an enquiry or analytics record already stored.

Some providers operate internationally. Processing locations and transfer arrangements depend on the provider and service. Contact us for details about the providers involved in your request, retention criteria or applicable safeguards.

Your choices and rights

Depending on the applicable law and circumstances, you may request access, correction, deletion, restriction or a portable copy of your information. You may also object to processing, including processing based on legitimate interests. Rights can be subject to conditions and exceptions.

Contact us to make a request or raise a concern. We may need to confirm your identity before responding. You can also contact the UK Information Commissioner’s Office or the relevant authority in your location.

Policy updates

We will update this page when our information handling changes. The date above identifies the latest revision.

Contact us

For questions about this policy or information relating to you, contact Overseascitizens through our contact page.

Email: Zubair@hpccc.co.uk

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